Shipping policy

 KHCreations & The Scoop Room is not liable for packages once they have been transferred to the shipping carrier.

We strive to ensure your order arrives quickly and safely.

Returned Packages

If a package is returned because of an incorrect address provided by the customer:

    • We will re-ship the order to the correct address.
    • The customer is responsible for the full cost of the new shipment reguardless if the original order qualified for free shipping.

Address:

Please double-check your address at checkout. We cannot replace or refund orders shipped to an incorrect or incomplete address provided at the time of purchase.

If you are not able to be home at the expected date of delivery, you may want to try and alter the delivery conditions to either hold at carrier for pickup, or reschedule the delivery of your package(s).

Lost or Stolen Packages

We truly want every order to arrive safely, and we’re here to help however we can. Once your package leaves our hands and is accepted by the shipping carrier, it becomes their responsibility to handle delivery.  We are not responsible for any LOST or STOLEN packages by theft.

If Your Order Says Delivered But It Hasn't Arrived Yet:

Sometimes carriers mark a package as delivered a little early or leave it somewhere unexpected. If this happens:

  • Check near all doors, mailbox areas, porch/garage, or with neighbors
  • Look for a delivery notice or photo (if the carrier provides one)
  • Allow up to 24 hours—packages can show “delivered” before they arrive

If it still doesn’t appear, the carrier is the best resource to locate it.
Since the carrier has marked the package as delivered, we will not replace or refund it.

We do not offer International Shipping.